Switching
Switch network and keep your number by text
Switching network takes one free text and about a minute. Your new network moves your number within one working day, and you never pay for notice periods after the switch.
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What is a PAC code?
A Porting Authorisation Code. It moves your number to the new network.
What is a STAC code?
A Service Termination Authorisation Code — use it if you want a new number instead.
Does it cost anything?
The text is free. Early exit fees still apply if you leave during your minimum term.
No price rise- Runs on Three
- 30-day rolling plan
- No credit check
- EU roaming included, 12 GB
£6 a month
Get this dealSMARTY review →The cheapest 30-day SIM with 10GB+ and no annual rise today.
How to switch in four steps
- Check your contractText INFO to 65075 for free to see your end date and any early exit fee.
- Get your codeText PAC to 65075 to keep your number, or STAC to 65075 for a new one. The code arrives within a minute and lasts 30 days.
- Order your new SIMGive the PAC to your new network when you order, or in its app after the SIM arrives.
- Switch dayYour number moves within one working day. The old contract ends automatically on the switch date.
Avoid paying twice
Since 2019, Ofcom rules mean you don’t pay for any notice period after your switch date. So there’s no need to wait 30 days before ordering your new SIM.
Updated 26 October 2026 · bemobiles editorial team · How we compare
Switching in brief
- Text PAC to 65075 to keep your number; STAC to 65075 for a new one. Both are free.
- The code arrives within a minute and lasts 30 days.
- Your number moves within one working day.
- You don’t pay for a notice period after your switch date.
How text-to-switch works
Since July 2019, Ofcom’s rules let you switch mobile network without calling your current provider. You text a short code to 65075 and get a reply with your code, plus any early exit fee and what happens to pay as you go credit. You never need to speak to a retention team.
| Text | To | What you get |
|---|---|---|
| PAC | 65075 | A Porting Authorisation Code — keeps your number |
| STAC | 65075 | A Service Termination Authorisation Code — ends the contract, new number |
| INFO | 65075 | Your contract end date, exit fees and how to switch |
Step by step
- Choose the new network. Check the mast owner’s coverage for home and work: which brands use which masts.
- Get your code. Text PAC to 65075 from the phone you’re switching.
- Order the SIM or eSIM. Give the PAC when you order, or later in the new network’s app.
- Switch day. Your number moves within one working day. Put the new SIM in when the old one stops working, or follow the eSIM instructions.
Common problems
- Business or shared accounts: only the account holder or an authorised user can request the code.
- Expired code: codes last 30 days — just text again.
- Still in contract: the reply to your text shows the exit fee; switching ends the contract and the fee is added to your final bill.
- Device plan: on split contracts you keep paying the device plan until the phone is paid off, even after you move your number.
- Pay as you go credit: unused credit usually stays with the old network, so use it up first or ask what can be refunded.
Switching broadband too?
Broadband uses a different system: with One Touch Switch you contact only the new provider and it arranges everything. See our broadband guide.
Ready to move? Compare SIM only deals, networks with no price rises or SIMs with no credit check.
FAQ
Common questions
How long does a PAC code last?
30 days. If it expires, text PAC to 65075 again for a new one.
Will I lose texts during the switch?
There may be a short gap of a few hours on switch day while the number moves.
Can I switch during my contract?
Yes, but you’ll pay any early exit fee. Text INFO to 65075 to see what it would be.