Broadband provider review
Zen Internet broadband review
Zen Internet runs on: No own network: Openreach, CityFibre and alt-nets including Trooli and Freedom Fibre; nationwide. Zen Internet doesn’t raise prices during the contract, so the price you sign up to is the price you pay.
bemobiles tips
Is Zen Internet available at my address?
It covers most of the UK; the speeds on offer depend on your line.
Does Zen Internet raise prices?
Zen Internet doesn’t raise prices during the contract, so the price you sign up to is the price you pay.
How do I switch to Zen Internet?
Order with Zen Internet and One Touch Switch ends your old contract — you don’t need to call your current provider.
- 18 months as standard (12 or 24 on request)
- No mid-contract price rises
- No social tariff
- Minimum speed — fixed within 30 days or leave free
Live Zen Internet deals for your postcode appear below. We don’t store your postcode.
Zen Internet broadband facts
| Network & coverage | No own network: Openreach, CityFibre and alt-nets including Trooli and Freedom Fibre; nationwide |
|---|---|
| Contract | 18 months as standard (12 or 24 on request) |
| Price rises | Contract Price Promise — no rises during the contract |
| Rises over 24 months (from now) | £0 |
| Social tariff | None |
| Credit check | Not confirmed |
| Set-up & router | Usually £0 (sometimes £15 on Openreach); FRITZ!Box Wi-Fi 6 router and free static IP |
| Leaving early | Early exit fees may apply; the formula isn’t published |
| Speed & Wi-Fi guarantee | Minimum speed — fixed within 30 days or leave free |
| Ofcom complaints (Q1 2026) | Not reported separately |
Facts checked 24 October 2026 from Zen Internet’s terms, Ofcom and industry sources · How we compare
Our take
Zen Internet doesn’t raise prices during the contract, so the price you sign up to is the price you pay. There is no social tariff, so if you claim Universal Credit compare providers that offer one.
Zen Internet deals at your address
FAQ
Common questions
Does Zen Internet put prices up every year?
Contract Price Promise — no rises during the contract.
Does Zen Internet have a social tariff?
No — Zen Internet doesn’t offer one. Compare every social tariff.
Does Zen Internet do a credit check?
Not confirmed.
What does it cost to leave Zen Internet early?
Early exit fees may apply; the formula isn’t published.
Anything else to know about Zen Internet?
Repeatedly rated top for customer service by Which?.