Broadband provider review
Virgin Media broadband review
Virgin Media runs on: Its own cable and full fibre network (with nexfibre): 18.8 million premises, all gigabit-capable. Virgin Media adds £4 a month every year. On a 24-month contract starting this month that adds £96 in total.
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Is Virgin Media available at my address?
It covers most of the UK; the speeds on offer depend on your line.
Does Virgin Media raise prices?
Virgin Media adds £4 a month every year. On a 24-month contract starting this month that adds £96 in total.
How do I switch to Virgin Media?
Order with Virgin Media and One Touch Switch ends your old contract — you don’t need to call your current provider.
- 24 months; 30-day contracts on M125–M500 at a higher price
- Rises +£4/mo each year
- Social tariff available
- 6 Ofcom complaints per 100k (average 6)
Live Virgin Media deals for your postcode appear below. We don’t store your postcode.
Virgin Media broadband facts
| Network & coverage | Its own cable and full fibre network (with nexfibre): 18.8 million premises, all gigabit-capable |
|---|---|
| Contract | 24 months; 30-day contracts on M125–M500 at a higher price |
| Price rises | +£4 a month every April (contracts from 2 October 2025), applied to promotional prices too; Essential plans exempt |
| Rises over 24 months (from now) | +£96 in total |
| Social tariff | Essential Broadband £12.50 (15Mb) and Essential Plus £20 (54Mb), 30-day, no rises or fees; new and existing customers |
| Credit check | Usually a soft check; a deposit is possible after a refusal |
| Set-up & router | £0 with QuickStart self-install (engineer £30) |
| Leaving early | Early Disconnection Fee of about 78–96% of the remaining payments, no cap; 30 days’ notice |
| Speed & Wi-Fi guarantee | WiFi Max £8 a month (free with Gig1/Gig2): 30Mb in every room or £100 credit |
| Ofcom complaints (Q1 2026) | 6 per 100,000 customers (average 6) |
Facts checked 24 October 2026 from Virgin Media’s terms, Ofcom and industry sources · How we compare
Our take
Virgin Media adds £4 a month every year. On a 24-month contract starting this month that adds £96 in total. There is a social tariff for people on qualifying benefits. Virgin Media had an average number of Ofcom complaints in Q1 2026.
Virgin Media deals at your address
FAQ
Common questions
Does Virgin Media put prices up every year?
+£4 a month every April (contracts from 2 October 2025), applied to promotional prices too; Essential plans exempt.
Does Virgin Media have a social tariff?
Yes. Essential Broadband £12.50 (15Mb) and Essential Plus £20 (54Mb), 30-day, no rises or fees; new and existing customers. Compare every social tariff.
Does Virgin Media do a credit check?
Usually a soft check; a deposit is possible after a refusal.
What does it cost to leave Virgin Media early?
Early Disconnection Fee of about 78–96% of the remaining payments, no cap; 30 days’ notice.
Anything else to know about Virgin Media?
Fined £28m by Ofcom in July 2026 for making it hard to cancel (2022–2024).